Hantex stung by hole in mosquito net

Kozhikode  : Watch out, big business! As the Indian consumer gets conscious of her rights, shoddy service will be punished. A story in The Hindu says a homemaker determined to get her money back from ‘Hantex’ for a mosquito net with “hole “ it sold to her has left the  apex cooperative society of handloom weavers red-faced before a consumer court .
In the case highlighting the growing awareness of consumer rights among the common people, Beena K.T., who lives in police quarters on Pavamaniroad , won a case she fought for almost a year against the cooperative society for selling her the “defective” net.
The Kozhikode Consumer Disputes Redressal Forum , agreed that she suffered mental agony and financial loss. Consequently, the court ordered Hantex to refund her the price of net and Rs.250 towards litigation costs.
Court order
In the written order, the bench found the net _ produced in court as an exhibit – had a hole through which the mosquitoes had a free run .
The court records in detail Ms. Beena’s travails ever since she bought the mosquito net for Rs.980 from a Hantex outlet on S.M.Street on May 10, 2012 .

She related how she was impressed by Hantex manager’s assurances that net was of good quality . “ no mosquito will enter through it,” the manager had promised according to the complaint .

But three days later ,the court records , Ms. Beena was back at shop , this time surly disappointed with Hantex ‘s promises about the net .
She complained to Hantex officials about how she “suffered much difficulty with mosquitoes entering through the net.” she asked them to refund the amount she paid, while alleging deficiency in service and unfair trade practice on their part.
In court,Hantex denied her allegation as “baseless.” It said there was no defect with the net, while urging the bench to dismiss her complaint as devoid of any merit .
After a long round of litigation, the court, in recent order, agreed with the homemaker that mosquito did enter through a “hole” in the net, and so, the “purpose of the net did not materialise .”

Concluding that Hantex was deficient in its service, the bench took offence of the fact that it did not lend it ear to the customer from the “very beginning “and give her a refund.

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Posted by on April 7, 2013. Filed under Breaking News,Print. You can follow any responses to this entry through the RSS 2.0. Both comments and pings are currently closed.

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